FAQs | Mercer Indigo

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Frequently asked questions

 

Frequently asked questions

 

Frequently asked questions

 

Mercer Indigo is an integrated benefits platform tailored for non-traditional workers.

 

We’re changing how non-traditional workers get the most out of their benefits for a brighter future. Independent workers and small business owners are leading the way in non-traditional work but are not eligible for employer-sponsored total rewards programs. All workers deserve the opportunity to access benefit options to cover themselves, their families, and their employees.

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  • Do I qualify for these benefits?
    If you are a small business owner, part-time worker, on-demand worker, independent consultant, contract worker, or freelancer without access to an employer-sponsored benefits program, you are likely eligible for a variety of benefit options through Mercer IndigoSM. Individuals who are not yet eligible for Medicare can apply for medical benefits. Eligibility for coverage is determined exclusively by the insurance carrier, not by Mercer.

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  • Do I need to be currently employed/under contract in order to enroll in benefits?
    No. Mercer IndigoSM provides access to benefits to members of the non-traditional workforce who want the flexibility to work on their own terms while receiving the benefits they deserve.
     
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  • How can I find out what benefits are offered?
    Mercer IndigoSM connects you with a comprehensive suite of benefits including health, life, auto, dental, vision, and more. View our whole suite of products by clicking on the 'See All Offerings' button on the homepage.
     
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  • How do I sign up for these benefits?
    Our website is designed to provide you with helpful educational information about the insurance benefits available to you. However, the actual enrollment or sign-up process is handled directly by our benefit partners. To sign up for your insurance benefits, please contact the designated benefit partner or visit their enrollment platform as directed in your benefits materials.
     
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  • How much more are individual benefits compared to employer-sponsored benefits?
    Employer-sponsored benefits are usually subsidized by the employer and pass a percentage of the costs on to their employees. Mercer IndigoSM provides access to a suite of competitively priced benefits through our benefit partners. Many of these benefits are provided at prices not available in the retail market.
     
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  • I know somebody who would like to enroll in benefits, however, they do not belong to my sponsoring entity/organization. How can they enroll in these benefits?
    Mercer IndigoSM is available to all eligible individuals whether they belong to a sponsoring organization or not.
     
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  • I do not want to enroll online, can I speak to an agent?
    Yes, you are able to speak to agents regarding your insurance needs. Visit our Contact Us page to find multiple ways to reach out to speak to a representative who can assist you.
     
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  • What happens when I call in for health insurance?

    Mercer Indigo partners with HealthMarkets for health insurance support. When you call Mercer Indigo about healthcare, you’ll be connected to a HealthMarkets agent. These are independent agents who work with many companies, so they may not know your employer by name — but they can still help you with your coverage options.

     

    Once connected, the HealthMarkets agent can help you compare available plans, review coverage options and costs, identify a plan that may fit your needs, and—if you decide to enroll—help you complete the application and purchase a plan.

     

    HealthMarkets helps individuals shop for ACA Marketplace Plans. These are Qualified Health Plans (QHPs) that may be eligible for government tax subsidies.

     

    Important: HealthMarkets does not sell ACA Marketplace plans in New York or Massachusetts. Residents of these states should use the resources below:

    • New York State of Health: 855-355-5777
    • Massachusetts Health Connector: 877-623-6765. 


    For more information, visit HealthMarkets.

     

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  • I have a question about my current benefits. Who should I contact?
    The partner providing the benefit will be able to answer any questions you have. Visit our Contact Us page to find our general contact information and benefit partner contact information.
     
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  • Can I cancel my benefits at any time?
    Terms of cancellation may differ depending on the benefit(s) you enroll in. Termination guidelines will be provided to you by our benefit partners prior to enrollment.
     
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  • Will there be additional benefits in the future?
    We regularly review the benefits offered and update our offering based on a variety of factors, including demand. If you are looking for a specific benefit that is not currently offered, please visit our Contact Us page to reach out to inform us of your benefit needs.